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From OpenGov Review of police use of the firearms prohibition order search powers - August 2016
In 2016, the Ombudsman completed a review of the operation of new search powers, which enable police to search a person subject to a firearms prohibition order (FPO) whenever... -
From OpenGov The use of external investigators by NSW Government agencies
No notes provided -
From OpenGov Resource guide for disability services - Initial and early response to abuse...
This practice resource gives important information to frontline workers and managers about responding to abuse and/or neglect in disability services. -
From OpenGov NSW Ombudsman Annual Report 2016-17
No notes provided -
From OpenGov Tips for accessible complaint handling
This fact sheet gives practical advice to complaint handlers to make it easier for people with disability to make complaints and receive a quality response. -
From OpenGov Disability reportable incidents - Risk management following an allegation...
This fact sheet is intended to provide an overview of risk management issues in relation to allegations against employees that provide disability support services. It is not... -
From OpenGov Disability reportable incidents - How we assess an investigation - client to...
The purpose of this fact sheet is to help agencies understand the key issues the NSW Ombudsman considers when assessing the way an agency has managed risk, and investigated a... -
From OpenGov Sharing information about reportable conduct
This fact sheet tells about sharing information about reportable conduct allegations with non-involved parties -
From OpenGov The importance of respect in effective complaint handling
Research shows that maintaining one’s dignity (and associated self-respect) is a fundamental human need, and that people are likely to react as intensely to a threat to their... -
From OpenGov Applying the commitments to effective complaint handling - guidance for agencies
This fact sheet tells about how to apply the commitments to effective complaint handling - guidance for agencies -
From OpenGov Providing advice about reportable conduct investigations to children,...
This fact sheet provides guidance on section 25GA, and on other matters to consider in deciding whether to release information under section 25GA about a reportable conduct... -
From OpenGov Child Protection - Notifying and identifying reportable conduct
This fact sheet provides guidance for agencies in relation to notifying and identifying child protection reportable allegations to the NSW Ombudsman. -
From OpenGov Child protection - Defining assault for the purposes of the reportable conduct scheme
This factsheet sets out the legal principles that apply when considering whether a person’s conduct amounts to an assault for the purposes of the reportable conduct scheme.